Error: IsComplete is not found

soap:ServerSystem.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Runtime.InteropServices.COMException (0x8011000D): Exception from HRESULT: 0x8011000D

Server stack trace: 
   at PROMTOBJLib.PromtSvrDirectionsIPClass.Initialize(String Client, String User, Object varReserved)
   at Promt.PrmObjHost.ComCreator.CreateSvrDirs(String sClientName, String sUserName, Boolean bPromtSvrExe)
   at Promt.PrmObjHost.ComCreator.GetPromtDocument(String sClientName, String sUserName, Boolean bPromtSvrExe)
   at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
   at System.Runtime.Remoting.Messaging.StackBuilderSink.PrivateProcessMessage(RuntimeMethodHandle md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
   at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg, Int32 methodPtr, Boolean fExecuteInContext)

Exception rethrown at [0]: 
   at Promt.Pits.Translator.Services.PTService.StartTranslateHtmlFile(Int32 DirId, String TplId, Byte[] data, TemplateDataSet Context, String URLBase, String HrefPrefix)
   at Promt.Pits.Translator.Services.Translator2.TranslateHTMLFile(Int32 DirId, String TplId, Byte[] data, TemplateDataSet Context, String URLBase, String HrefPrefix)
   --- End of inner exception stack trace ---