Error: IsComplete is not found

soap:ServerSystem.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
   at Microsoft.Win32.Win32Native.GetTempPath(Int32 bufferLen, StringBuilder buffer)
   at System.IO.Path.GetTempPath()
   at System.IO.Path.GetTempFileName()
   at Promt.Pits.Translator.Services.PTService.StartTranslateHtmlFile(Int32 DirId, String TplId, Byte[] data, TemplateDataSet Context, String URLBase, String HrefPrefix)
   at Promt.Pits.Translator.Services.Translator2.TranslateHTMLFile(Int32 DirId, String TplId, Byte[] data, TemplateDataSet Context, String URLBase, String HrefPrefix)
   --- End of inner exception stack trace ---